Identity Theft Response offers the best customer service. All questions related to customer service to Consumers, support to Employers and support to Business Associates will be responded within 24 hours Monday to Friday. Send all questions using one of the emails noted below or by fax if you need to send a document or call us anytime between 9 am and 9 pm, 7 days a week. Mailing Address: Identity Theft Response 6749 S Westnedge Ave Suite K-258 Portage, MI 49002 USA Contacts By Email: If you're a member of Pre-Paid Legal Services, to contact customer service, call the toll-free number on the back of your membership card. Customer Service to Consumers: customercare@identitytheftresponse.com Support to Employers support@identitytheftresponse.us Support to Business Associates support@pplfortune.com Contacts By Fax: Fax to (269) 762-5040